terms and conditions

SHIPPING

Once your order has been placed you will receive a confirmation email. Orders are dispatched within 1 - 3 business days and delivery times can vary during seasonal periods. If an order will be dispatched later than 3 business days we will contact you via email.

Once your order has been sent you will receive an email with your tracking number.

 

SHIPPING CHARGES 

Flat rate $10

Free standard shipping on orders over $100 

 

RETURNS

 

CHANGE OF MIND

No refund or exchange if you change your mind. 

 

FAULTY ITEM

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

 

INCORRECT ITEM/DAMAGED ON ARRIVAL 

If you have received an item that isn't what you ordered, or has arrived damaged, please take a photo and contact us within 7 days of delivery. Alternatively, you can bring the product back to the salon and we will assist you promptly. 

Please don't dispose of the item until we've had a chance to chat with you!